Mayster Heating & Air Conditioning

Privacy Policy (9.12.25)


Mayster Heating & Air Conditioning (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website, engaging our services, or communicating with us via phone, email, or SMS.


Information We Collect

We may collect the following types of information when you interact with our business:


  • Personal Information: Name, email address, phone number, physical address, and service details.
  • Service Information: Details about your HVAC system, service requests, appointments, and customer support communications.
  • Website Usage Information: Information automatically collected from your device, such as IP address, browser type, and website usage activity (via cookies or analytics tools).


How We Use Your Information


Your information is used to:

  • Provide heating, ventilation, and air conditioning services.
  • Schedule and confirm appointments.
  • Communicate service updates, reminders, and promotions (only if you have opted in).
  • Improve our website, services, and customer support.
  • Comply with legal and regulatory requirements.
  • We do not sell, rent, or share your personal information with third parties for marketing purposes.


SMS Communications


By providing your phone number, you may consent to receive SMS communications related to:


  • Appointment reminders and confirmations
  • Service updates and notifications
  • Promotional offers (only if you have opted in)


Opt-In

You will only receive promotional SMS messages if you explicitly opt in via our website, service form, or other consent methods.


Opt-Out

You can stop receiving SMS messages at any time by replying:


  • STOP
  • CANCEL
  • UNSUBSCRIBE


Standard message and data rates may apply depending on your mobile carrier.


Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.


Cookies & Tracking

Our website may use cookies and analytics tools to understand how visitors use our site and improve user experience. You may adjust your browser settings to block cookies, but some features may not function properly.


Your Privacy Rights


You have the right to:

  • Request a copy of the personal information we hold about you.
  • Correct or update your information.
  • Request deletion of your personal data, subject to legal or service obligations.
  • Opt out of promotional communications at any time.


Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”


Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: support@callmayster.com.

Mayster Heating & Air Conditioning

Terms & Conditions


Customers information won’t be disclosed or sold to third parties. 


Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mayster Heating & Air Conditioning. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at support@callmayster.com. You can opt out at any time by replying STOP.


1. General Business:
Details Mayster Heating & Air Conditioning provides HVAC services exclusively to residential clients, including diagnostics, installations, maintenance, and repairs.


2. Services Provided

  • Diagnostic Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split.
  • Installation/Replacement Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split, Ductwork, Indoor Air Quality.
  • Repair Services: Furnace, Air Conditioning, Heat Pump, Thermostat, Mini Split.
  • Services Not Covered: DIY systems or systems not installed by a licensed HVAC company will not be eligible for repairs or service.


3. Payment Terms

  • Payment is due immediately upon completion of the service.
  • Accepted payment methods include credit cards and debit cards.
  • A 50% deposit is required for all installations.


4. Cancellation Policy

  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a $35 cancellation fee.
  • No-shows or missed appointments may also incur additional charges.


5. Warranty Details

  • Lifetime Craftsmanship Warranty: Covers labor and craftsmanship for the equipment’s lifetime.
  • This warranty is available for installations if the homeowner chooses to receive a Lifetime Craftsmanship Warranty, and it applies specifically to the installed equipment and related workmanship provided by Mayster Heating & Air Conditioning.
  • Warranty Exclusions: Warranty may be voided in cases of negligence or vandalism.
  • Trip Fee: If a homeowner requests a service visit believing the issue is related to our installation or HVAC equipment, and our team determines that the issue is unrelated to our work or equipment, a $99 diagnostic fee will be applied.


6. Liability Limitations Mayster Heating & Air Conditioning is not liable for:

  • Negligence caused by the homeowner or tenant.
  • Theft or vandalism.
  • Damages caused by adverse weather conditions.


7. Homeowner Responsibilities

  • Homeowners must ensure clear and safe access to the HVAC equipment for servicing and installing.
  • At least one adult (18+) must be present during the service.


8. Dispute Resolution:
Any disputes arising from these Terms and Conditions will be resolved through binding arbitration in accordance with applicable laws. By proceeding with any services provided by Mayster Heating & Air Conditioning, the homeowner

acknowledges that they have read, understood, and agree to these Terms and Conditions in their entirety.